35bt Privacy Policy — How We Protect Your Personal Data
Your privacy matters to 35bt. This policy explains clearly what data we collect, why we collect it, and how we keep it safe.
Introduction
35bt is committed to protecting the privacy and personal data of all players who use our platform. This Privacy Policy is written in plain language so that you understand exactly what information we hold about you and what we do with it.
This Privacy Policy applies to all personal data collected by 35bt through the 35bt website and platform, including data collected during account registration, deposit and withdrawal transactions, game play, customer support interactions, and promotional communications. By using the 35bt platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read alongside the 35bt Terms and Conditions, which govern your use of the Platform. If you have any concerns about how your personal data is handled, please contact 35bt support at the email address set out at the end of this policy. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).
What Data We Collect
35bt collects personal data only to the extent necessary to operate the Platform, process transactions, comply with legal obligations, and provide a safe and fair gaming environment. The categories of data we collect are described below.
How We Use Your Data
35bt uses personal data for specific, lawful purposes only. We do not use data for purposes beyond those described here without first obtaining your consent. The principal purposes for which we process your personal data are as follows.
Account Administration
We use identity and contact data to create and maintain your 35bt account, verify your identity, process deposits and withdrawals, manage your account settings, and communicate with you about account-related matters. This includes sending security alerts, payment confirmations, and responding to support requests.
Payments and Fraud Prevention
Financial data is processed to facilitate deposits, withdrawals and refunds, and to detect and prevent fraudulent transactions, money laundering, and other financial crimes. We apply anti-money laundering (AML) monitoring to transaction data in accordance with applicable standards. Financial data is never stored beyond the period necessary for these purposes and for meeting legal retention obligations.
Platform Improvement
Technical data — including device type, browser version, session duration, pages visited, and error logs — is used to monitor Platform performance, identify and fix technical issues, and improve the player experience. This data is processed in aggregated or anonymised form where possible and is not linked to individual player profiles for marketing purposes.
Legal and Compliance Obligations
35bt is required to process and retain certain categories of personal data to comply with applicable legal and regulatory obligations. These include KYC verification, AML record-keeping, and retention of transaction records. We process data for these purposes only to the extent required by law and only for as long as legally required.
Responsible Gaming Monitoring
35bt uses gameplay data, deposit and withdrawal patterns, and session data to identify players who may be exhibiting signs of problem gambling behaviour. This data is used to apply responsible gaming tools such as deposit limits and self-exclusion, and to prompt players who may benefit from a break. This processing is carried out in the interests of player welfare and is not used for commercial profiling.
Legal Basis for Processing
35bt processes personal data only where a lawful basis for doing so exists. The primary legal bases on which 35bt relies are set out below.
Contractual Necessity
The majority of data processing carried out by 35bt is necessary for the performance of the contract between 35bt and the Player — namely the Terms and Conditions that govern use of the Platform. This includes processing for account creation, payment handling, and customer support.
Legal Obligation
Certain processing is required by applicable law, including KYC identity verification, AML transaction monitoring, and the retention of financial records. 35bt is legally obligated to carry out this processing and cannot opt out of these requirements.
Legitimate Interests
Some processing — such as Platform performance monitoring and responsible gaming analysis — is carried out on the basis of 35bt's legitimate interests in operating a secure, high-quality, and responsible platform. Where we rely on legitimate interests, we have assessed that those interests are not overridden by the privacy rights of players.
How We Share Your Data
35bt does not sell personal data to third parties. We share personal data only where necessary and only with parties who have agreed to process it in accordance with applicable data protection standards. The categories of recipients with whom we share data are as follows.
Recipients of Personal Data
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process deposit and withdrawal transactions.
- KYC and identity verification service providers — to verify the age and identity of players as required by our policies.
- Game software providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) — who may receive anonymised session data to support game integrity and technical operations.
- Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, or regulatory direction.
35bt requires all third-party data processors to maintain appropriate technical and organisational measures to protect personal data. We do not permit third-party processors to use player data for their own marketing, profiling, or analytics purposes beyond the specific service they are engaged to provide for 35bt.
Data Security
35bt implements industry-standard security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 35bt platform is encrypted using SSL (Secure Sockets Layer) technology. Player passwords are stored in one-way hashed form — 35bt staff cannot read your password and will never ask for it. Payment credentials such as bKash or Nagad PINs are never stored by 35bt; these are entered directly into the payment provider's own secure interface.
Despite these measures, no online system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 35bt will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its effects. If you believe your account has been compromised, you must contact 35bt support immediately.
Data Retention
35bt retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable law. Account data is retained for the duration of your account and for a period of up to five years after account closure, to meet legal retention requirements for financial and AML records. Technical logs are retained for shorter periods in line with operational requirements.
When personal data is no longer required to be retained, 35bt will delete or anonymise it in a secure manner. If you request account closure, your data will be retained for the legally required period and then securely deleted or anonymised. Requests to delete data prior to the expiry of a legally required retention period cannot be accommodated where doing so would conflict with a legal obligation.
Your Data Rights
As a user of the 35bt platform, you have rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact 35bt support. We will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data that 35bt holds about you. We will provide this within 30 days of your request, subject to identity verification.
If personal data held by 35bt about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please contact support with the specific correction you require.
In certain circumstances you have the right to request that 35bt delete personal data held about you. This right does not apply where retention of the data is required by law or where it is necessary for the establishment, exercise or defence of legal claims.
You have the right to object to the processing of your personal data where 35bt relies on legitimate interests as the legal basis for processing. If you object, 35bt will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent or contractual necessity, you may request that 35bt provide your personal data to you in a structured, commonly used and machine-readable format.
Cookies and Tracking
35bt uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session, and to improve the player experience. Cookies are small data files stored on your device when you visit the Platform.
Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as account login session management, security token validation, and navigation between Platform sections. Essential cookies cannot be disabled without breaking the Platform's core functionality.
Analytics Cookies
35bt uses analytics data to understand how players use the Platform, which pages are most visited, and where technical issues occur. Analytics data is used exclusively to improve the Platform and is not shared with third parties for advertising purposes. You may disable analytics cookies through your browser settings, though this will not affect your ability to use the Platform.
Marketing Communications
35bt may, where you have provided consent, send you promotional communications by SMS to your registered mobile number or by email. These communications may include information about new games, bonus offers, seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh, and other relevant offers. You have the right to withdraw your consent to receive marketing communications at any time by contacting 35bt support or by using the opt-out mechanism included in any marketing message.
35bt will not send marketing communications to players who have self-excluded, to players who have opted out of marketing, or to players whose accounts have been suspended. If you receive a marketing communication from 35bt after opting out, please contact support immediately so that we can investigate and correct the issue.
Children and Minors
The 35bt platform is strictly for adults aged 21 years or older. 35bt does not knowingly collect personal data from individuals under the age of 21. If 35bt becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the Platform, please contact 35bt support immediately.
Changes to This Privacy Policy
35bt may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made to this Policy, we will notify registered players via the Platform, by SMS to the registered mobile number, or by email. The date at the top of this page indicates when this Policy was most recently updated.
Your continued use of the 35bt platform after notification of a change to this Privacy Policy constitutes acceptance of the revised Policy. If you do not agree with any change, you should stop using the Platform and may request voluntary account closure as described in the Terms and Conditions.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to the way 35bt handles your personal data, please contact our support team. We aim to respond to all privacy enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).
Support email: [email protected]
Have Questions About Your Privacy?
Visit our FAQ page for quick answers, or review our Terms and Conditions to understand the full rules of using 35bt.
View FAQ Terms & Conditions