Responsible Gaming at 35bt — Play Smart, Stay Safe
35bt is committed to providing a safe, fair, and enjoyable gaming environment. We give every player the tools they need to stay in control.
Our Commitment to Responsible Gaming
Gambling should be a source of entertainment — not stress, financial hardship, or harm. 35bt takes responsible gaming seriously and provides every registered player with a range of free tools to manage their activity.
Gambling is a popular form of entertainment for millions of people in Bangladesh and around the world. Most players enjoy cricket betting, slots, and live casino games safely and within their means. However, for a small number of players, gambling can become problematic. 35bt's responsible gaming framework exists to support those players before problems escalate, and to help every player make informed, considered decisions about how much time and money they spend on the platform.
35bt does not profit from problem gambling. We actively monitor player behaviour for signs of risk and will proactively reach out to players where our systems identify concerning patterns. We take pride in being a platform that cares about the long-term wellbeing of every player who trusts us with their entertainment.
Responsible Gaming Tools
All tools below are available to every registered 35bt player at no cost. To activate any of these tools, contact 35bt support — we will apply your chosen settings within one business day.
How to Activate Your Responsible Gaming Settings
Activating responsible gaming tools on your 35bt account is straightforward. Follow the steps below to set your preferred limits or request a break.
Access your 35bt account using your registered mobile number or username and password. Make sure you are logging into your own account.
Reach out to the 35bt support team via the contact email. Clearly state which tool you wish to activate and the parameters you want to apply (e.g. daily deposit limit of ৳500, or a 7-day cool-off).
Our support team will apply your requested settings within one business day and send you a confirmation. Deposit limits take effect immediately once set; self-exclusion is applied within two hours of your request.
You can ask to increase a deposit limit or extend a session time limit at any time — though we apply a 48-hour cooling-off period before any limit is increased, to ensure the decision is considered. Requests to reduce limits or begin self-exclusion are applied immediately with no delay.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs early makes it far easier to take action before the situation becomes serious. The following are common indicators that gambling may be having a negative impact on your life.
Placing larger or more frequent bets in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling.
Using money set aside for rent, food, bills, or family needs to fund gambling sessions. Gambling should only ever be funded with discretionary spending — money you could afford to lose.
Missing work, neglecting family or social commitments, or failing to maintain daily responsibilities because of time or money spent gambling. This is a significant sign that gambling has moved beyond entertainment.
Hiding the amount of time or money spent gambling from family members or close friends, or lying about your gambling activity. Secrecy often signals that a player knows their behaviour has become problematic.
Feeling unable to stop gambling even when you want to, or experiencing anxiety, irritability or restlessness when not gambling. This pattern indicates a psychological dependency that requires professional support.
Tips for Staying in Control
Most players on 35bt enjoy gambling safely and responsibly. The habits below are simple but effective ways to make sure gambling stays fun and stays within healthy boundaries.
Decide how much you are prepared to spend before each session and stick to it. Treat that amount like a ticket for a night out — once it is spent, the session is over. Never bet more than you can comfortably afford to lose.
Losing is a normal part of gambling. If you have reached your session limit after a losing run, log out and walk away. The urge to chase losses is strong but almost always makes the situation worse. Come back another day with a fresh budget.
Set a timer and step away from the platform every 30-60 minutes. Short breaks help you reassess your position clearly, avoid fatigue-based decisions, and maintain perspective on your session.
Avoid gambling when you are tired, stressed, upset, or have consumed alcohol. These states impair judgment and increase the likelihood of poor betting decisions. Gambling should always be done with a clear head and a calm mindset.
Keep gambling as one leisure activity among many. Maintain regular social interactions, hobbies, exercise, and family time. A balanced lifestyle reduces the risk of gambling becoming a disproportionate focus in your daily life.
Protecting Young People
35bt takes its responsibility to prevent underage gambling extremely seriously. All new accounts go through an age verification process. Any account found to be registered by a person under 21 will be immediately closed and any funds returned to the payment source. We encourage all adult players to keep their login credentials private and to ensure that children or younger family members do not have access to their devices while logged into 35bt.
If you share a mobile device or computer with other household members, please log out of your 35bt account after every session. Do not save your password on shared devices. If you believe a minor has accessed your 35bt account or has been gambling on the platform, contact our support team immediately so that we can investigate and take appropriate action.
Getting Help
If you feel that gambling is no longer a form of entertainment and is causing you distress, financial difficulty, or affecting your relationships, please reach out. There is no shame in asking for help — it is the smartest decision you can make. Contact the 35bt support team and we will assist you in activating self-exclusion, connecting you with appropriate resources, and ensuring your account is handled sensitively during this time.
35bt Support — We're Here to Help
Contact our support team at any time if you need assistance with responsible gaming tools, want to request a self-exclusion, or simply want to talk through your concerns. We aim to respond to all responsible gaming enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
[email protected]